Core Points - The Financial Regulatory Administration has released the "Regulatory Evaluation Method for Consumer Rights Protection of Financial Institutions" [1] - The evaluation targets financial institutions providing products and services to consumers within China, including financial leasing companies and pension insurance companies [1] - Institutions not engaged in personal business or with minimal personal business are excluded from the evaluation [1] Evaluation Elements - The evaluation consists of seven elements: "System Mechanism," "Suitability Management," "Marketing Behavior Management," "Dispute Resolution," "Financial Education," "Consumer Services," and "Personal Information Protection" [2] - Each element comprises several evaluation indicators, with the total weight of the elements summing to 100% [2] - Specific weight requirements include: System Mechanism (minimum 10%), Suitability Management (minimum 10%), Marketing Behavior Management (minimum 25%), Dispute Resolution (minimum 25%), Financial Education (minimum 10%), Consumer Services (minimum 5%), and Personal Information Protection (minimum 5%) [2]
金融监管总局:将养老保险公司等纳入消费者权益保护监管评价范围
Bei Jing Shang Bao·2025-09-12 11:49