Salesforce Layoffs Add Fuel to AI Job-Automation Fire

As agents become more powerful, tech giants might be choosing your AI coworkers over you. Last week, Salesforce laid off roughly 4,000 employees from its customer support division while the company goes all-in on AI-powered automation. CEO Marc Benioff said the division “needs less heads” as AI agents become more capable of handling customer support tasks. READ ALSO: IBM Patent Could Rein In Power-Hungry Data Centers and In Quantum Computing Investment, ‘The Race is On’ The move follows similar cuts by o ...