Group 1 - Citi has been deploying AI tools at scale following a multiyear modernization effort, resulting in significant efficiency gains and improved service delivery [3][4] - The company completed over 220,000 automated code reviews using an AI tool, which has saved developer time and effort [4] - Citi invested more than $11 billion in technology last year to support ongoing modernization and innovation efforts [6] Group 2 - Two AI-powered advisory platforms were recently deployed within Citi's wealth advisory division, aimed at enhancing the client experience while saving time for advisors and service teams [5][4] - A trio of AI tools—Stylus, Workspaces, and Assist—has been rolled out to 175,000 employees globally [6] - Former IBM executive Shobhit Varshney has been appointed as Citi's head of AI, bringing over 13 years of experience in AI transformations at large organizations [8]
Citi snags AI head from IBM