济南机场“清泉服务”阳光助残志愿服务驿站正式授牌

Core Insights - The 10th China Airport Service Conference was held in Guangzhou on September 8, where Jinan Airport's "Qingquan Service" Sunshine Assistance Volunteer Service Station was officially awarded the title of "2025 Civil Airport Sunshine Assistance Volunteer Service Station," indicating a new enhancement in barrier-free services and humanistic care at Jinan Airport [1]. Group 1 - The service station is equipped with smart sign language translation devices, barrier-free shuttle buses, low-level counters, and blind path systems, providing personalized services such as one-on-one full-time assistance, sign language services, and psychological counseling, while establishing a "reservation-response-handover" closed-loop mechanism to ensure efficient and precise service [3]. - Since the launch of volunteer services in 2014, the service station has adhered to the "true feelings service" concept, focusing on the travel needs of special passengers and constructing a service model that integrates standardized facilities, refined services, and warm care [3]. - The service station currently has over 200 volunteers and operates a service network consisting of "1 main station + 8 sub-stations," achieving barrier-free service from parking lot to boarding gate, serving over 12,000 special passengers annually, and receiving widespread acclaim [3]. Group 2 - In the future, Jinan Airport's "Qingquan Service" Sunshine Assistance Volunteer Service Station will continue to uphold the "true feelings service" philosophy, promote smart empowerment, expand cooperation networks, and optimize service mechanisms to make services for special passengers more humanized, professional, and sustainable, contributing to the high-quality development of the assistance for the disabled in the national transportation sector [5]. - In recent years, the service station has collaborated with various organizations, including the Shandong Provincial Disabled Persons' Federation and the Jinan City Disabled Persons' Federation, to actively conduct assistance training and barrier-free experience activities, successfully completing major event support tasks such as the National Disabled Persons' Vocational Skills Competition, and has been featured in mainstream media multiple times, becoming an important window to showcase the warmth of Jinan city and the social responsibility of civil aviation [5].