从“看见需求”到“预见所需” 银川机场以管理效能铺就温暖出行路

Core Insights - The news highlights the effective and compassionate service provided by Yinchuan Airport for special travelers, particularly visually impaired individuals, which has garnered significant attention and praise on social media [1] Service Mechanism - Yinchuan Airport has implemented a "no-sense service identification management mechanism" to promptly address the needs of special travelers, reducing the average response time for assistance from 8 minutes to under 3 minutes, with a service satisfaction rate of 99.2% [2] - The airport has developed a "full-process management system for special traveler services," ensuring that all relevant information is recorded and communicated across various service points, resulting in a 90% reduction in service gaps and a service error rate below 0.3% [3] Service Expansion - Since mid-2025, Yinchuan Airport has upgraded its special traveler service system by adding "Sunshine Volunteer Service Stations," which combine professional staff and volunteers to enhance service capabilities [4] - During the peak summer travel period from July to August 2025, the airport assisted 15,292 special travelers, with 5,863 receiving "no-appointment instant service" and 9,429 benefiting from "precise appointment service" [4] Long-term Service Strategy - Yinchuan Airport has established a "full-cycle service concept" for first-time travelers, having assisted over 60,000 first-time passengers since 2021, with more than 30% returning for subsequent flights [5] - The airport has also improved its facilities and services for special travelers, including 12 nursing rooms and three fully accessible pathways from the terminal entrance to the boarding gate [6] Future Developments - Yinchuan Airport plans to further enhance its "Love Red Ribbon" service brand by expanding its dual-track service mechanism and integrating smart assistance with human companionship, including the introduction of visual assistance robots and voice navigation systems [7] - The airport aims to create a seamless travel experience for special travelers by collaborating with railway and road transport sectors to establish an integrated transport network [7]