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Core Insights - The portable Wi-Fi device market is facing significant consumer complaints regarding false advertising, mandatory prepayment, and misleading data usage claims [1][2][3] Group 1: Consumer Complaints - Consumers report being misled by promises of easy activation and low-cost data plans, only to find hidden fees and conditions upon purchase [1][2] - Specific cases highlight issues such as mandatory prepayment for activation and unexpected downgrades in service quality after initial use [1][2] - Many consumers struggle to obtain refunds, facing numerous obstacles and delays from customer service [3] Group 2: Industry Practices - The sales model for portable Wi-Fi devices often involves hardware sold on e-commerce platforms while data plans are tied to separate operators, complicating dispute resolution [2][3] - The lack of regulatory oversight allows for misleading marketing practices, where consumers are unaware of limitations on speed and data usage [3] Group 3: Recommendations for Improvement - Experts suggest enhancing platform regulatory responsibilities, including requiring merchants to provide proof of prepayment fund management and establishing clear dispute resolution mechanisms [4] - A unified "prepaid fund escrow" system is recommended to protect consumer funds and prevent merchants from absconding with payments [4]