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Core Insights - The portable Wi-Fi device market is experiencing a surge in consumer interest due to the demand for mobile internet access, but issues such as false advertising, mandatory prepayment, and inflated data usage claims are prevalent [1][2][3] Group 1: Consumer Experiences - Consumers report being misled by promises of easy activation and low-cost data plans, only to find hidden fees and conditions upon purchase [1][2] - Many customers face difficulties in obtaining refunds, with some experiencing prolonged delays and unresponsive customer service [3] - Instances of data usage being inaccurately reported have been noted, leading to frustration among users who feel deceived by the marketing tactics [2][3] Group 2: Industry Practices - The sales model for portable Wi-Fi devices often involves hardware sold on e-commerce platforms while data plans are tied to separate operators, complicating dispute resolution [2][3] - The lack of regulatory oversight allows for misleading marketing practices, with some companies violating consumer protection laws by providing false or misleading information [3] Group 3: Recommendations for Improvement - Experts suggest enhancing platform regulatory responsibilities, including requiring merchants to provide proof of prepayment fund management and establishing clear dispute resolution mechanisms [4] - A unified "prepaid fund escrow" system is recommended to ensure consumer funds are securely managed, reducing the risk of merchants absconding with payments [4]