航班因天气原因备降 乘客下跪求助工作人员 海航回应

Core Points - Hainan Airlines flight HU7712 was forced to divert to Taiyuan due to sudden heavy rain in Beijing, causing passenger anxiety, particularly for one passenger needing urgent medical attention [2][5] - The flight took off from Shenzhen at 18:25 and was scheduled to arrive in Beijing at 21:15 but landed in Taiyuan at 22:38 instead [5] - Hainan Airlines activated an emergency response plan, arranging for 36 passengers to be driven to Beijing overnight and providing accommodation for those choosing to return the next day [6] Group 1 - The incident involved a passenger who, in distress over a scheduled surgery, pleaded for assistance from staff, highlighting the emotional impact of flight disruptions [2][5] - Hainan Airlines' staff stated that they needed to report the situation to higher management for resource allocation, which delayed immediate solutions for passengers [5][6] Group 2 - The airline's emergency measures included a supplementary flight (HU771X) that departed Taiyuan at 12:05 on September 10 and arrived in Beijing at 12:57 [6] - Passengers opting to return on their own were promised refunds for unused segments of their tickets [6] Group 3 - The incident sparked controversy regarding communication, as the captain made announcements first in English, leading to passenger dissatisfaction; the airline clarified this was in accordance with operational protocols [7] - Questions arose about the captain's qualifications, but industry experts confirmed that all pilots are trained to operate under various weather conditions, and the diversion was solely due to safety standards [7] - Regulations regarding crew flight time limits were cited as a reason for the inability to resume the flight immediately after the diversion [7]