航班因天气原因备降，乘客下跪求助工作人员，海航回应

Core Points - Hainan Airlines flight HU7712 was forced to divert to Taiyuan due to sudden heavy rain in Beijing, causing passenger anxiety, particularly for one passenger needing urgent medical attention [1][3] - The flight took off from Shenzhen at 18:25 and was scheduled to arrive in Beijing at 21:15, but landed in Taiyuan at 22:38 due to weather conditions [3] - Hainan Airlines activated an emergency response plan, arranging for 36 passengers to be driven to Beijing overnight and providing accommodation for those choosing to return the next day [4] Emergency Response - The airline coordinated overnight transportation for 36 passengers who needed to return to Beijing immediately [4] - For passengers opting to stay overnight, Hainan Airlines provided food and lodging services [4] - A supplementary flight (HU771X) was scheduled to depart from Taiyuan at 12:05 on September 10 and successfully arrived in Beijing at 12:57 [4] Controversies and Clarifications - Some passengers expressed dissatisfaction with the order of announcements made by the captain, who first spoke in English due to being a foreign national [5] - Concerns were raised about the captain's qualifications, but industry experts clarified that the diversion was solely due to unsafe weather conditions, and all pilots are qualified to operate under various weather scenarios [5] - The strict regulations regarding crew duty times also contributed to the inability to resume the flight immediately after the diversion [5]