深度分销救了销量，却落入了“低人效”陷阱

Core Viewpoint - The fast-moving consumer goods (FMCG) industry is trapped in a "low labor efficiency" dilemma due to its deep distribution model, which requires extensive manpower and repetitive tasks to manage sales across various channels and markets [1][2][20]. Group 1: Characteristics of Deep Distribution Model - The deep distribution model is characterized by multi-level coverage from urban to rural markets, necessitating a large sales force [1]. - Collaboration between manufacturers and distributors is essential for effective sales operations, requiring significant communication and coordination [1]. - The FMCG sector has a dense network of sales points, leading to high product turnover and frequent restocking needs [1]. - Impulse buying behavior in FMCG necessitates substantial investment in point-of-sale marketing to drive product sales [1]. Group 2: Challenges in Labor Efficiency - The complexity and repetitiveness of tasks faced by sales personnel contribute to low labor efficiency, with performance often measured solely by sales outcomes [2][3]. - The phrase "thousands of lines above, one needle below" illustrates the overwhelming nature of tasks assigned to sales staff, leading to confusion and inefficiency [2]. - Despite numerous tasks completed, the lack of effective performance metrics results in a persistent issue of low labor productivity in the industry [2]. Group 3: Digital Transformation for Efficiency Improvement - The formula for labor efficiency is defined as output per individual, highlighting the need for improved conversion of labor costs into business benefits [3]. - Digital transformation initiatives focus on enhancing collaboration efficiency and individual task efficiency through the implementation of digital systems like SFA and DMS [4][5][6]. - The digital transformation aims to streamline processes and reduce the time spent on individual tasks, thereby improving overall productivity [5][6]. Group 4: Industry Development Stages - The FMCG industry can be divided into three stages: rapid growth, slowing growth, and intensified competition, each with distinct challenges and technological advancements [11][13][14][16]. - In the rapid growth phase, digital management processes were established to enhance efficiency and reduce paperwork [13]. - The slowing growth phase saw the introduction of AI technologies to improve sales personnel efficiency and motivation through refined performance management [14]. - The current phase of intensified competition emphasizes the need for data-driven management and the application of generative AI to enhance labor efficiency [16][17][19]. Group 5: Future Directions - Future labor efficiency management will likely focus on quality terminal operations and data-driven task management, reducing reliance on subjective experience [19]. - The role of AI in task assignment and management is expected to increase, leading to a more streamlined and efficient sales process [19].