Core Viewpoint - The company West B is addressing customer concerns regarding its food production processes and is committed to making significant improvements to meet customer expectations [1][3]. Summary by Categories Customer Feedback and Apology - West B acknowledges the widespread attention and criticism it has received from customers, expressing gratitude for the feedback and concerns raised [1][3]. Planned Improvements - The company plans to transition from centralized kitchen processing to on-site cooking in stores by October 1, 2025, to enhance customer experience [3][5]. - Specific adjustments include: 1. Switching to non-GMO soybean oil for all dishes cooked with soybean oil. 2. Preparing children's meals, such as beef rice and beef patties, on-site. 3. Using fresh fish for children's fish sticks, cooked on-site. 4. Preparing lamb skewers, pork chops, and other dishes from raw ingredients in-store [5]. Quality Assurance - West B is actively communicating with suppliers to shorten product shelf life while ensuring food safety and inventory turnover [3][5]. - The company encourages ongoing customer suggestions for further improvements [3].
西贝发文道歉:多款菜品调整为门店现做
Sou Hu Cai Jing·2025-09-15 06:00