西贝致歉！罗永浩回应：顾客虐你什么了？

Core Points - Xibei issued an apology letter acknowledging a significant gap between its production processes and customer expectations, expressing regret for the inconvenience caused to customers [1] - The founder of Xibei, Jia Guolong, reiterated a commitment to customer satisfaction, emphasizing a customer-centric approach in their service philosophy [1] - Luo Yonghao criticized Xibei on social media, questioning the authenticity of their claims regarding pre-prepared dishes and highlighting concerns about transparency in their operations [1] Company Response - Xibei recognized the disparity between its offerings and customer expectations, leading to the public apology [1] - The company aims to address customer concerns and improve its service based on feedback [1] Industry Context - The criticism from Luo Yonghao reflects broader industry concerns regarding transparency and authenticity in food preparation practices, particularly in the context of pre-prepared meals [1] - The upcoming changes in Xibei's offerings, set to take effect on October 1, indicate a potential shift in their product strategy to better align with customer expectations [1]