刚刚！西贝致歉！罗永浩回应

Core Viewpoint - Xibei has acknowledged a significant gap between its production processes and customer expectations, committing to adjustments in its cooking methods by October 1, 2025 [1][3]. Group 1: Apology and Adjustments - Xibei issued an apology letter on its official Weibo account, recognizing the need for improvements in its food preparation processes [1]. - The company plans to transition its cooking processes to in-store preparation, with a series of adjustments to be completed by October 1, 2025 [3]. - Specific changes include using non-GMO soybean oil for all dishes, preparing children's meals on-site, and ensuring fresh ingredients are used for various menu items [3]. Group 2: Customer Engagement and Transparency - Xibei is actively communicating with suppliers to address concerns about food safety and shelf life, aiming to shorten the shelf life while ensuring safety [3]. - The founder of Xibei, Jia Guolong, has promised to prioritize customer feedback and maintain transparency in operations, stating, "Customers can criticize me a thousand times, but I will treat them like my first love" [3]. - The company encourages ongoing customer suggestions for further improvements [3]. Group 3: Social Media Response - Following the initial apology, Xibei modified its statement by adding quotation marks around the word "虐" (abuse), indicating a shift in tone [6]. - Influencer Luo Yonghao responded on social media, questioning the nature of the customer experience that warranted such an apology [7].