上海金监局：已开展代销专项整治工作

Core Viewpoint - The Shanghai Financial Regulatory Bureau is enhancing financial consumer protection and dispute resolution mechanisms, aiming to improve service capabilities and safeguard consumer rights in the financial sector [1][2]. Group 1: Dispute Resolution Mechanisms - The Shanghai Banking and Insurance Dispute Mediation Center handled 32,857 cases in the first half of 2025, a year-on-year increase of 102.38%, and completed 22,069 mediations [2]. - A new structure comprising one center and ten branches was established to provide efficient consumer protection, with 7,770 cases accepted since the branch's inception, involving a total amount of 410 million yuan [2]. - The center is exploring a "one point, one room, one mechanism" approach to enhance financial dispute resolution, with local courts collaborating to improve mediation services [2][3]. Group 2: Consumer Rights Protection Initiatives - The Shanghai Financial Regulatory Bureau is focusing on source governance by addressing irregularities in the sale of financial products and improving risk management in internet consumer loans [2]. - Financial institutions are being guided to enhance services for the elderly, including the evaluation of bank branches for age-friendly services and the construction of barrier-free environments [3]. - Initiatives such as the "sleeping policy" cleanup and reminders for dormant bank accounts are being implemented, alongside the promotion of inclusive credit and insurance products tailored for the local market [3].