Core Insights - The global baggage mishandling rate is projected to decrease from 6.9 to 6.3 per 1,000 passengers in 2024, driven by infrastructure upgrades and IT innovations, particularly automation [3][5] - Real-time tracking technology, such as SITA WorldTracer®, has significantly improved baggage recovery efficiency, with 66% of mishandled bags returned to passengers within 48 hours [3][5] - The global airline industry is under pressure to enhance baggage handling services as passenger expectations rise, necessitating a shift towards more automated and data-driven systems [7][10] Industry Performance - In 2024, the total number of mishandled bags is expected to reach 33.4 million, resulting in financial losses of approximately $5 billion for airlines [7] - The baggage mishandling rate has improved by 8.7% year-on-year, and has decreased by 67% since 2007 [5] - The most common type of mishandling is delays, accounting for 74% of cases, down from 80% the previous year [5] Regional Insights - The Asia-Pacific region boasts the lowest baggage mishandling rate at 3.1 per 1,000 passengers, while North America improved to 5.5, and Europe reduced its rate from 15.7 to 12.3 [5][6] - SITA has collaborated with several major Chinese airlines since the 1980s to enhance efficiency and reduce mishandling rates in international flights [6] Future Projections - By 2027, it is anticipated that 92% of airlines will utilize real-time tracking in operations, with 82% offering this service to passengers [8] - SITA aims to achieve a seamless, data-driven baggage journey in the Chinese market by enhancing real-time tracking capabilities [6][8] Challenges and Solutions - The industry faces challenges such as infrastructure disparities, particularly in developing countries, which hinder the implementation of real-time tracking systems [10] - SITA emphasizes the need for standardized data sharing and interoperability among airlines, airports, and ground service providers to improve baggage handling efficiency [10] - The company is focusing on scalable, cost-effective software solutions like WorldTracer® to facilitate real-time tracking without extensive hardware upgrades [9][10]
全球行李错运率大幅下降!专访国际航空电讯集团亚太区总裁,解码技术如何优化出行
Sou Hu Cai Jing·2025-09-15 11:18