国办发文提级旅游市场综合监管 剑指“大数据杀熟”、捆绑销售等乱象

Core Viewpoint - The State Council of China issued a notification on September 15 to strengthen comprehensive regulation of the tourism market, aiming to address issues disrupting market order and protecting tourists' rights, thereby promoting high-quality development in the tourism industry [1][2]. Group 1: Regulatory Responsibilities - The notification emphasizes the need for clear responsibilities among relevant departments, following principles of local management, inter-departmental collaboration, and joint efforts to enhance regulatory effectiveness [1][2]. - The cultural and tourism department is tasked with daily coordination and supervision of tourism service quality, while the police department is responsible for maintaining order at tourist sites and addressing illegal activities such as ticket scalping [2][3]. Group 2: Protection of Tourists' Rights - The notification addresses the issue of "big data killing familiarity," where different prices are shown for the same service based on user accounts, and mandates that online travel platforms protect personal information and refrain from misleading practices [3][4]. - It encourages tourism operators to adopt a customer-centric approach, improve service quality, and ensure compliance with legal standards to safeguard tourists' rights [3][5]. Group 3: Enhanced Regulatory Mechanisms - The notification calls for improved regulatory checks and law enforcement collaboration, including online inspections and surprise checks to ensure compliance across departments [4][5]. - It highlights the importance of ongoing monitoring of popular tourist routes and activities, particularly during peak seasons, to identify and address violations effectively [5].