3 6 Ke·2025-09-16 07:23Core Insights - The article discusses the potential of AI technology in enhancing business operations, particularly through the use of specialized AI sales teams [1][5] - Baidu's merchant AI aims to provide businesses with a dedicated AI sales team, integrating various functions from online consultation to offline appointment [1][5] Group 1: AI Capabilities - The AI sales team can perform 24/7 online services and engage in human-like conversations, which are considered basic functionalities [1] - The advanced capabilities include a fully integrated operation that connects online inquiries to offline appointments, enhancing customer engagement [1][3] Group 2: Technology and Structure - Baidu's merchant AI is built on a proprietary intelligent base focused on commercial applications, featuring a "planning brain" that coordinates multiple expert roles [2] - The architecture allows for deep simulation of real sales logic, enabling precise task breakdown and efficient execution [2] Group 3: Marketing Automation - The AI can proactively engage users by asking clarifying questions and guiding them to provide contact information, thus enhancing lead conversion [2][3] - A comprehensive marketing automation solution is in place, capable of meeting the specific needs of over 30 industries [3] Group 4: Offline Integration - The AI's capabilities extend to offline services, allowing businesses to seamlessly transition from online consultations to in-store appointments [3][4] - This integration significantly improves appointment efficiency and the likelihood of closing sales [3] Group 5: Emotional Engagement - The limitations of text-based communication are addressed by incorporating voice interactions and digital personas to create a more engaging customer experience [3][4] - The AI can manage up to 50 different roles simultaneously, creating a comprehensive AI sales ecosystem for businesses [5]