消费者：我们没想“虐”西贝千百遍，只想吃口安心饭！这个简单的要求，过分吗？

Core Viewpoint - The core issue is not the use of pre-prepared dishes by the company, but rather the consumers' right to know about the food they are consuming and the transparency regarding ingredient sourcing [1][5][12] Group 1: Consumer Expectations - Consumers are primarily concerned with understanding whether a dish is freshly made or a pre-prepared item, and they want clarity on the cost versus ingredient quality [5][12] - The company's apology has not adequately addressed the consumers' expectations for transparency and clear communication about food preparation [19][24] Group 2: Company Response - The company has issued a second apology, but the language used has been perceived as dismissive, suggesting that consumer feedback is seen as "harassment" rather than constructive criticism [1][8][22] - The company plans to implement several changes by October 1, 2025, including using non-GMO soybean oil and preparing certain dishes on-site rather than using pre-prepared ingredients [2] Group 3: Trust and Transparency - Trust is built through transparency, and consumers are looking for visible improvements rather than just verbal commitments [19][24] - The company needs to recognize that consumer scrutiny is a reflection of changing expectations in the dining industry, where customers seek assurance about food safety and ingredient sourcing [22][24]