金融消保新规落地，金融纠纷化解工作仍是重中之重

Core Viewpoint - The release of the "Financial Consumer Protection Regulatory Evaluation Method (2025 Version)" marks a new phase in the regulatory framework for consumer rights protection in the financial sector in China, laying the institutional foundation for a comprehensive consumer protection system [2][3]. Group 1: Regulatory Changes - The "Financial Consumer Protection Regulatory Evaluation Method (2025 Version)" officially replaces the previous version established in July 2021 [1][7]. - The new evaluation method introduces a shift from five basic evaluation elements plus one adjustment element to seven evaluation elements, which include "system and mechanism," "suitability management," "marketing behavior management," "dispute resolution," "financial education," "consumer services," and "personal information protection" [4][5]. Group 2: Dispute Resolution Focus - The weight of the "dispute resolution" element has been adjusted to "not less than 25%," emphasizing its importance in the evaluation process [5]. - Financial disputes have seen a significant increase, with the number of financial-related arbitration cases doubling from 362 in 2023 to 731 in 2024, moving from fifth to third place in dispute types [3]. - Analysts highlight that the new regulations will guide financial institutions to enhance governance in key consumer protection areas, particularly in dispute resolution, which is now emphasized through various quantitative evaluation indicators [6].