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利用闲置资源、创新服务管理、实行“酬金制”改革……精细化管理 让物业服务降价不降质(民生一线)
Ren Min Ri Bao·2025-09-16 22:08

Core Viewpoint The article discusses the ongoing efforts in various regions to address the long-standing issues of opaque property fees and inadequate services, emphasizing the introduction of property fee guidance policies that empower homeowners and ensure quality service from property management companies. Group 1: Policy Implementation - Multiple regions have introduced property fee guidance policies to tackle the issues of transparency and service quality, providing institutional protection for homeowners' rights and establishing service benchmarks for property companies [1][8]. - In Yinchuan, a new government-guided pricing standard for property services and parking fees was implemented on July 1, 2024, which includes a single fee system that consolidates various service costs [1][2]. Group 2: Service Quality Maintenance - Despite reduced income from lowered fees, property management companies are focusing on refined management practices to maintain service quality, such as optimizing irrigation methods and adjusting lighting schedules to save costs [3][7]. - Property companies are expanding their service offerings, including community events and utilizing idle resources to enhance resident engagement and satisfaction [3][5]. Group 3: Community Engagement and Transparency - In Qingdao, property management has improved service processes and established a centralized cleaning system to enhance efficiency and service quality, while also introducing community group purchasing initiatives [6][7]. - In Foshan, the introduction of a "remuneration system" allows homeowners to manage property fees and public revenues through a community account, promoting transparency and accountability in property management [8][9]. Group 4: Resident Satisfaction - Residents in various communities report significant savings on property fees while experiencing improved service quality, indicating a positive response to the new policies and management practices [2][6][9]. - The establishment of digital platforms for financial transparency and performance assessment has led to quicker responses to resident concerns and enhanced overall satisfaction with property services [9].