CallTower Unveils Ascend Teams Contact Center, a Fully Native Microsoft Teams Solution

Core Insights - CallTower has launched the Ascend Teams Contact Center, a solution designed to enhance customer engagement and streamline operations within the Microsoft Teams ecosystem [1][3][4] Company Overview - CallTower is a leader in the Contact Center as a Service (CCaaS) market, focusing on transforming global communication and collaboration for businesses [6][9] - The company has been operational since 2002 and has established itself as a global leader in enterprise-class cloud communications [6] Product Features - Ascend Teams Contact Center integrates seamlessly with Microsoft Teams, providing a unified communications environment [7] - The platform offers enhanced customer engagement through robust communication tools across multiple channels [7] - Advanced analytics and reporting capabilities are included, allowing businesses to gain insights into customer behavior and agent performance [7] Strategic Partnerships - The development of Ascend Teams Contact Center was in collaboration with Intermedia Cloud Communications, emphasizing CallTower's commitment to partnering with leading technology providers [2][5] - The acquisition of Inoria in 2025 has amplified CallTower's CCaaS and customer experience capabilities, enhancing its service offerings with AI and advanced analytics [8] Market Position - CallTower is recognized as a top-tier global Microsoft Teams Operator Connect provider, enhancing collaboration and productivity for businesses [5][6] - The company aims to exceed customer expectations by delivering key integrations and innovative solutions tailored to customer needs [5]