西贝惊魂120小时

Core Viewpoint - The article discusses a significant public relations crisis faced by the restaurant chain Xibei, triggered by criticism from internet entrepreneur Luo Yonghao regarding the use of pre-prepared dishes, leading to a substantial drop in sales and a backlash against the brand [1][17][51]. Group 1: Crisis Overview - Xibei held an all-staff meeting with 18,000 employees to address the crisis, which was described by founder Jia Guolong as the largest external crisis since the brand's inception [1][2]. - Luo Yonghao criticized Xibei on social media, claiming that the restaurant primarily uses pre-prepared dishes, which sparked widespread public outrage [6][11]. - Following the criticism, Xibei's daily revenue reportedly dropped by 1 million yuan before the crisis escalated, with estimates suggesting a drop of 2 to 3 million yuan on the peak day of the controversy [52][76]. Group 2: Company Response - Jia Guolong responded by canceling a family trip to address the situation and initiated a public defense of the brand, asserting that Xibei does not use pre-prepared dishes [8][13]. - Xibei opened its kitchens to the public and media to demonstrate its cooking processes, aiming to counter the negative perceptions [20][25]. - The company issued a letter detailing the ingredients used in its dishes, but this was met with skepticism from the public, who pointed out inconsistencies in the information provided [26][27]. Group 3: Public Perception and Impact - The controversy highlighted the public's growing concern over food transparency and quality, particularly regarding the use of frozen ingredients in children's meals [22][24]. - Despite efforts to clarify its practices, Xibei's reputation suffered significantly, with many consumers associating the brand with high prices and low-quality food [80][81]. - The incident reflects broader challenges in the restaurant industry, particularly in maintaining consumer trust and adapting to changing perceptions about food sourcing and preparation [64][74]. Group 4: Leadership and Management Style - Jia Guolong's management style has been described as strong-willed and resistant to external advice, which may have contributed to the crisis escalation [59][60]. - The article suggests that Jia's focus on standardization and operational control may not align with consumer expectations regarding food quality and transparency [32][42]. - The crisis has prompted discussions about the need for modern management practices in the restaurant industry, particularly in handling public relations and consumer engagement [63][64].