Workflow
海底捞多款儿童套餐标注部分预加工?客服回应

Core Viewpoint - The recent discovery of "partially pre-processed" labels on children's meal products at Haidilao restaurants has raised concerns among customers regarding food preparation practices and safety [2] Group 1: Company Response - Haidilao's customer service confirmed that the menu does indicate which products are partially pre-processed, ensuring transparency for customers [2] - A representative from a Wuhan Haidilao location explained that the partially pre-processed items are produced by a central kitchen and then delivered to the restaurant for final cooking, aimed at maintaining food safety and consistent quality [2] Group 2: Customer Guidance - The staff at Haidilao suggested that for children on a no-salt diet, customers could opt for fresh ingredients available at the restaurant, such as sliced beef, corn, and spinach [2] - In a Guangzhou location, it was also confirmed that the pre-processed products are clearly marked in the ordering system, and staff provide information to customers during the ordering process [2]