警惕“00”开头来电！还呗揭露境外诈骗新陷阱

Core Viewpoint - Telecom network fraud has become a significant threat to the financial security of the public, with criminals increasingly using advanced methods to deceive users, particularly through fake customer service numbers that start with "00" [1][2]. Group 1: Fraud Methods and User Awareness - Recent monitoring by the company has identified numerous instances of overseas fraud groups exploiting online platforms to disseminate fake customer service numbers, primarily those beginning with "00", impersonating the company's official customer service [2]. - Fraudsters often use misleading branding and technical means to simulate official communication, making it difficult for consumers to discern the truth, leading to potential personal information leaks and financial losses [2][3]. - The company emphasizes that its only official customer service hotline is 400-681-6666, and any other numbers claiming to be customer service are fraudulent [2]. Group 2: Anti-Fraud Measures and Technology - The company has established a comprehensive anti-fraud mechanism leveraging technology, including artificial intelligence and big data analysis, to prevent, intercept, and trace fraudulent activities [4]. - The company has implemented proactive measures such as user behavior modeling and anomaly detection systems to identify and block high-risk links and scams before they reach users [4]. - As of now, the company has made 250,000 proactive phone reminders, successfully preventing nearly 8,000 users from falling victim to scams, saving over 130 million yuan in potential losses [4]. Group 3: User Education and Collaboration - The company is committed to enhancing user education and public awareness about fraud through various outreach initiatives, including educational posters and case studies, to improve the public's ability to recognize and avoid scams [5]. - Collaboration with regulatory bodies, law enforcement, and industry peers is ongoing to share intelligence on fraudulent activities and assist in targeted law enforcement actions [5]. - A robust consumer rights protection management system has been established, focusing on product design, service experience, complaint handling, and data security [5]. Group 4: Commitment to Security - The company pledges to continue investing in technology and resources to enhance its anti-fraud capabilities and protect user assets and privacy [6]. - Users are urged to report any suspicious activities through official channels or law enforcement to strengthen the collective defense against fraud [6].