HAIER SMART HOME(SH:600690) Quan Jing Wang·2025-09-18 07:07Core Insights - The article highlights the advancement of Haier's global customer service digital training program, which aims to bridge the gap between domestic and international service standards through digitalization [1][2] Group 1: Digital Training Implementation - Haier has launched a global customer service digital training program in Indonesia, marking a significant step in global digital empowerment [1] - The program focuses on standardization and utilizes digital methods to enhance service quality while respecting local training models [1] Group 2: Platform Features - The training platform allows instructors to categorize and upload courses and exams based on different countries, languages, and business scenarios, creating a centralized resource hub [1] - Customer service personnel from various countries can access the same online platform to select courses that meet their needs, fostering a flexible learning environment [1] Group 3: Data Utilization - The platform enables personalized learning by pushing suitable courses based on individual roles and languages, generating multi-dimensional data reports on course effectiveness and learner progress [2] - The implementation of this program has significantly improved the response speed and service quality of Haier's overseas operations [2] Group 4: Future Plans - Haier plans to accelerate the global digital training layout, aiming to establish efficient customer service training systems in more countries and regions [2] - The company seeks to enhance global collaborative service capabilities and continuously improve user satisfaction and brand competitiveness [2]