PING AN OF CHINA(SH:601318) Zhong Jin Zai Xian·2025-09-18 08:06Core Insights - The integration of technology and finance in the insurance sector is leading to innovative solutions, as demonstrated by the successful implementation of an AI-driven operational model by Ping An Property & Casualty Insurance in Fujian [1][5]. Group 1: Project Overview - The project titled "AI Refined Intelligent Operation Plan for Group Insurance Clients and Government Platform Application" was recognized at the 2025 Digital Transformation Development Conference [1]. - The initiative aims to transition insurance services from a one-size-fits-all approach to a tailored strategy for each enterprise, enhancing digital transformation in the insurance industry [1][3]. Group 2: Technology and Implementation - The intelligent service agent integrates generative AI, MCP protocol, and "Eagle Eye" risk control technology, utilizing data from over 1.2 million historical client interactions to accurately identify client needs [3][4]. - The system's capabilities include automatic demand prediction, resource matching, and service strategy optimization, allowing for proactive service delivery [4]. Group 3: Operational Efficiency - During the pilot phase, online service usage increased to 75%, and the time for service delivery was reduced from hours to minutes, with a 90% reduction in manual intervention [5]. - The speed of typhoon risk control service notifications improved to seconds, ensuring both quality and operational efficiency [5]. Group 4: Future Implications - The project represents a significant shift in insurance service logic, with plans for continued application of AI technology in the insurance sector [5][6]. - The mature "AI + Service" model is expected to extend its benefits to various industries, enhancing service delivery across multiple sectors [6].