设备、套餐涉及虚假宣传、消费陷阱——便携式上网产品套路多

Core Insights - The portable Wi-Fi device market is experiencing a surge in consumer interest due to the demand for mobile internet access, but issues such as false advertising, mandatory prepayment, and inflated data usage claims are prevalent [1][2][3] Group 1: Consumer Experiences - Consumers report being misled by promotional offers, such as being required to prepay a minimum amount to activate devices, contrary to initial promises of "pay-as-you-go" [1][2] - Complaints include slow internet speeds and unexpected charges for upgraded service plans, leading to feelings of being trapped in a cycle of additional costs [1][3] - Difficulty in obtaining refunds is common, with consumers facing numerous obstacles and delays when attempting to return products or reclaim funds [3] Group 2: Industry Practices - The sales model for portable Wi-Fi devices often involves hardware sold on e-commerce platforms while data plans are tied to separate service providers, complicating dispute resolution [2][3] - The lack of regulatory oversight allows for misleading marketing practices, where consumers are not fully informed about limitations on speed and data usage [3][4] - Experts suggest that e-commerce platforms should enhance their regulatory responsibilities, including requiring proof of fund management from sellers and establishing clear dispute resolution mechanisms [4]