设备、套餐涉及虚假宣传 便携式上网产品套路多

Core Viewpoint - The rise in popularity of portable Wi-Fi devices has led to consumer complaints regarding false advertising, mandatory prepayments, and misleading data usage claims [1][2][3] Group 1: Consumer Complaints - Consumers report being misled by promises of easy activation and low-cost data plans, only to find hidden fees and conditions upon purchase [1][2] - Specific cases highlight issues such as mandatory prepayment requirements and slow internet speeds that do not match advertised speeds [1][3] - Difficulty in obtaining refunds has been a common theme, with consumers facing numerous obstacles when trying to return products or reclaim funds [3] Group 2: Industry Practices - The sales model for portable Wi-Fi devices often involves selling hardware on e-commerce platforms while binding data plans to separate operators, complicating refund processes [2][3] - The lack of regulatory oversight allows for misleading marketing practices, where consumers are often unaware of limitations on speed and data usage [3] Group 3: Recommendations for Improvement - Experts suggest enhancing platform regulatory responsibilities, including requiring merchants to provide proof of prepayment fund management and establishing clear dispute resolution mechanisms [4] - The establishment of a unified "prepaid fund escrow" system is recommended to protect consumer funds and prevent merchants from absconding with payments [4]