AGRICULTURAL BANK OF CHINA(SH:601288) Qi Lu Wan Bao·2025-09-19 06:05Core Viewpoint - The article highlights the proactive and empathetic service provided by Agricultural Bank of China (ABC) in assisting international students, showcasing the bank's commitment to customer care and the integration of technology in financial services [1] Group 1: Customer Service - A student from South Korea faced difficulties in opening a bank account in China due to language barriers [1] - The bank's lobby manager, Xiao Wang, utilized translation software to effectively communicate and assist the student throughout the process [1] - The service exemplifies ABC's philosophy of "efficient, convenient, and safe" banking, emphasizing the importance of human touch in financial services [1] Group 2: Technology Integration - ABC leveraged technology to break down language barriers, ensuring that all customers receive equal and warm service [1] - The use of translation software allowed for clear communication of key information, enhancing the overall customer experience [1] - The bank's approach reflects a broader trend in the industry towards utilizing technology to improve customer interactions and service delivery [1] Group 3: Customer Feedback - The student expressed gratitude for the assistance received, highlighting the professionalism and patience of the bank staff [1] - This positive feedback underscores the impact of personalized service in fostering customer loyalty and satisfaction [1]