兴业银行哈尔滨分行：真诚服务，支付便利无国界

Group 1 - The core viewpoint of the articles highlights the efforts of Industrial Bank in Harbin to enhance cash services for foreign clients and local merchants, particularly through the introduction of the "零钱包" service and improved cash management practices [1][2] - The bank has strengthened cash supply management by ensuring sufficient small denomination currency is available at branches, addressing the cash needs of both foreign visitors and local businesses [1] - Innovative service models have been introduced, such as a dedicated "零钱包" for taxi drivers to solve the "change difficulty" issue, enhancing customer experience and operational efficiency [1] Group 2 - To address language barriers for foreign clients, the bank has implemented dual support measures, including the provision of foreign language service specialists and translation devices at branches [2] - The bank has simplified account opening processes and provided bilingual materials to help foreign clients better understand policies and services, aiming to reduce their waiting time and improve overall satisfaction [2]