AGRICULTURAL BANK OF CHINA(SH:601288) Qi Lu Wan Bao·2025-09-19 09:21Core Points - The article highlights the compassionate service provided by Agricultural Bank of China, specifically at the Jinan Huayang branch, showcasing a significant shift in the banking service philosophy towards a more customer-centric approach [1][2] - The bank's staff actively assisted a wheelchair-bound customer, Mr. Wang, ensuring his needs were met with personalized attention and care, which reflects a broader trend in the banking industry towards individualized service [1][2] Summary by Sections - Customer Experience: Mr. Wang expressed gratitude for the attentive service he received, which included assistance with his urgent transfer and a comfortable experience throughout the process [1][2] - Service Transformation: The bank's approach has evolved from a passive "wait for customers" model to a proactive "welcome customers" strategy, emphasizing personalized service over standardized processes [2] - Feedback and Recognition: Mr. Wang's positive feedback, including his comment about the beauty of the staff's service attitude, illustrates the impact of such personalized service on customer satisfaction [2]