农行济南历下玉兰广场支行：时光慢行，温暖常在

Core Points - Agricultural Bank of China (ABC) is enhancing its services for elderly customers by creating a "barrier-free and warm" financial environment, focusing on patience, care, and love [1][2] - The bank has implemented various facilities and services, including a dedicated "love window," large-font service options, and convenient amenities like charging stations and medical kits [1] - ABC has also introduced home service appointments for elderly customers who have mobility issues, allowing them to update identification, reset passwords, and activate social security cards at home [1] Summary by Sections - Elderly Service Enhancement - ABC is committed to providing a supportive financial environment for elderly customers, emphasizing the importance of thoughtful service [1][2] - Facility Improvements - The bank has made physical modifications, such as installing handrails throughout the branch and providing accessible restrooms, to ensure safety and comfort for elderly clients [1] - Additional amenities include a charging station, medical kits, and a storage area for essential items like tissues and umbrellas [1] - Home Service Initiatives - ABC offers a "home service appointment" for elderly customers, facilitating essential banking tasks without the need for them to visit the branch [1]