Inside the Starbucks Plan to Get 200,000 Baristas on the Same Script

Core Viewpoint - The coffee chain is implementing new training initiatives aimed at reversing a sales slump, emphasizing the importance of meaningful eye contact in customer interactions [1] Group 1 - The company is facing a sales slump and is actively seeking strategies to improve performance [1] - New training programs are being introduced to enhance employee-customer interactions [1] - The focus on meaningful eye contact is part of a broader effort to improve customer engagement and satisfaction [1]