订单取消 司机有轻微过错可豁免

Core Viewpoint - The article discusses the first algorithm negotiation meeting held by Huolala, aiming to clarify labor rules and establish a consensus between the platform and drivers regarding algorithmic decision-making and labor rights [2][3]. Group 1: Algorithm Negotiation and Labor Rights - Huolala held the first national algorithm negotiation meeting on September 18, signing a "Special Agreement" with driver representatives to clarify ambiguous algorithm rules into clear labor agreements [2]. - The company has added an "Algorithm Disclosure" section on its website to explain the logic behind behavior scores and order cancellation responsibilities, seeking a balance between efficiency and fairness [2][3]. Group 2: Driver Concerns and Solutions - Drivers raised concerns about whether order cancellation responsibilities favor users, highlighting the trust issues stemming from the algorithm's opaque nature [3][4]. - The "Special Agreement" includes detailed rules on commission, order distribution mechanisms, and driver health and welfare, addressing issues like fatigue driving with a strategy to remind drivers after 4 hours of continuous driving [5]. - Huolala plans to invest 338 million yuan to optimize fatigue driving reminders and address issues like overdue freight payments, committing over 10 million yuan annually for this purpose [5]. Group 3: Transparency and Accountability - The platform emphasizes that responsibility for order cancellations must be based on sufficient evidence, stating that only 4% of canceled orders are ultimately deemed the driver's fault [5][6]. - Huolala's leadership indicates that regular negotiation meetings will be held to ensure drivers' rights to information and participation, establishing a new norm in labor relations concerning algorithms [6].