让一件件难办的事更好办（亲历者说）

Core Viewpoint - The article highlights the significant improvements in the business environment and government service efficiency, showcasing the transition from a cumbersome process to a more streamlined and user-friendly experience for citizens [1] Group 1: Changes in Government Services - The previous experience involved long queues and extensive paperwork, with citizens often unable to complete their tasks due to missing documents [1] - The current situation features smart ticketing machines and self-service areas, allowing citizens to complete their tasks more efficiently, with some reporting that processes that used to take two months can now be completed in just three days [1] Group 2: Benefits of Reform - The reforms have also benefited government employees, who previously faced challenges with data entry and long hours, but can now focus on improving service quality and assisting citizens with technology [1] - The article emphasizes that optimizing the business environment is about reducing the distance and wait times for citizens, thereby enhancing the overall service experience [1]