AGRICULTURAL BANK OF CHINA(SH:601288) Qi Lu Wan Bao·2025-09-23 07:55Core Points - The article highlights a case where Agricultural Bank of China (ABC) staff provided on-site banking services to a hospitalized customer, demonstrating the bank's commitment to customer service and convenience [1] Group 1: Customer Service - ABC staff responded promptly to a request for assistance from a family member of a hospitalized customer, confirming eligibility for home service [1] - Two bank employees visited the hospital with mobile office equipment to assist the customer in opening a bank account [1] - The entire process was completed in 20 minutes, showcasing efficiency and adherence to service protocols [1] Group 2: Service Philosophy - The bank emphasizes that meeting customer needs is a core responsibility, particularly for clients with mobility issues [1] - The on-site service not only resolved the immediate issue for the customer but also highlighted the warmth and convenience of financial services [1] - This incident reflects the bank's "customer-centric" service philosophy [1]