东航上新“陪伴服务” 覆盖全年龄段特殊旅客出行需求
Zhong Guo Min Hang Wang·2025-09-24 10:04

Core Points - Eastern Airlines has launched a new "Accompaniment Service" starting from September 26 to cater to the diverse travel needs of passengers of all ages [1] Group 1: Service Enhancements - The service for "Unaccompanied Minors" has been upgraded, increasing the maximum number of such children per flight from 5 to 12, with a limit of 5 children aged 5 to 8 years [3] - A new vibrant orange vest has been introduced for "Unaccompanied Minors" to enhance service recognition and create a cheerful atmosphere for young travelers [3] Group 2: Targeted Services - In addition to the "Unaccompanied Minors" service, Eastern Airlines has introduced "Accompaniment Services" for teenagers aged 12 to 18 and seniors aged 55 to 70 [5] - The "Accompaniment Service" includes two types: "Ground Guidance Service" covering check-in, security, and boarding, and "Full Process Guidance Service" extending to in-flight and arrival assistance, including disembarkation and baggage claim [5] Group 3: Implementation and Future Plans - The "Accompaniment Service" will initially be available at major domestic airports including Shanghai Hongqiao, Pudong, Beijing Capital, Daxing, Kunming, Hefei, Qingdao, and Jinan [5] - Eastern Airlines aims to continue promoting its "Four Precision Services" philosophy and plans to expand the "Accompaniment Service" to more routes while developing international travel solutions [7]