民航华东局对商飞客服公司开展系统性监察

Core Viewpoint - The article discusses the recent inspection of COMAC's customer service company, emphasizing the importance of compliance and safety in the service system for domestic civil aircraft, as mandated by the Civil Aviation Administration of China (CAAC) [1]. Group 1: Inspection and Compliance - A specialized review team was formed by the Shanghai Regulatory Bureau and other regional authorities to conduct a comprehensive inspection of COMAC's customer service company, focusing on compliance with CCAR-135, CCAR-145, and CCAR-147 regulations [1][6]. - The inspection aimed to evaluate the company's capabilities in supporting domestic civil aircraft through document reviews, on-site checks, and personnel interviews, identifying areas for improvement [6]. Group 2: Achievements and Training - COMAC's customer service company has made significant progress in the domestic civil aircraft service sector, achieving high satisfaction rates of 99.2% among over 3,700 trainees in various maintenance training sessions for C909 and C919 aircraft since 2022 [5]. - The company has expanded its operational capabilities, increasing its fleet from 1 to 3 aircraft and obtaining operational qualifications for the C919 model, thereby enhancing its service foundation for market expansion [5]. Group 3: Recommendations for Improvement - The review team recommended establishing a closed-loop mechanism for "procedure-execution-verification" and improving the training and qualification system to ensure rigorous management of training, assessment, and records [6]. - Suggestions were made to enhance the training quality control system and optimize the teaching syllabus for the C909 model, ensuring better preparation for networked training [6].