看完美国的万豪后，我原谅了中国的二次拖鞋

Core Viewpoint - The article discusses the declining quality and service standards of Marriott hotels in China compared to their counterparts in the United States, highlighting various customer complaints and experiences that reflect a trend of deterioration in service quality and operational practices [2][5][19]. Group 1: Customer Experiences - Guests at a Marriott hotel in Changzhou, China, discovered used slippers with hair, leading to dissatisfaction among consumers who felt their hygiene was compromised [2][5]. - In the U.S., guests have reported issues such as finding metal wires in towels and being asked to change their own bed linens, which contrasts sharply with the expectations of a five-star hotel [6][8]. - Complaints also include unexpected charges after checkout, with some guests experiencing unauthorized deductions from their credit cards, raising concerns about financial practices [4][13][15]. Group 2: Comparative Analysis - While Marriott hotels in China offer better facilities and services, their financial performance is lagging, with the Greater China region showing a decline in key metrics such as average room revenue and occupancy rates [16][19]. - The global average occupancy rate for Marriott was 72.2%, while the Greater China region was only 66.9%, indicating a struggle to attract guests compared to other markets [16]. - The article suggests that the competitive landscape in the U.S. is less intense than in China, which may contribute to the observed decline in service quality in Chinese Marriott hotels [19]. Group 3: Industry Trends - The article notes a trend of cost-cutting measures in Chinese Marriott hotels, such as switching from small to large bottles for toiletries and reducing the quality of welcome amenities, which may reflect a broader industry trend towards lower standards [16][19]. - The presence of street vendors selling food outside hotels indicates a shift in the hospitality environment, potentially impacting the perceived value of staying at a Marriott [19].