AGRICULTURAL BANK OF CHINA(SH:601288) Qi Lu Wan Bao·2025-09-25 11:20Core Viewpoint - The article highlights a successful intervention by Agricultural Bank of China (ABC) in preventing a potential telecom fraud involving an elderly customer, showcasing the bank's commitment to financial security and customer protection [1] Group 1: Incident Overview - A 70-year-old elderly man attempted to transfer nearly 100,000 yuan to an unfamiliar account, displaying signs of distress and confusion [1] - The bank's experienced lobby manager recognized the situation as a potential telecom scam and took immediate action to protect the customer [1] Group 2: Response Actions - The bank staff guided the elderly man to a private area under the pretext of optimizing interest rates, while simultaneously reporting the situation to the branch manager [1] - Through patient communication, the staff uncovered that the elderly man had received a fraudulent call from someone posing as law enforcement, threatening him to transfer funds to a "safe account" [1] Group 3: Resolution and Prevention - After understanding the situation, the bank staff contacted the police and provided examples of similar scams to educate the elderly man [1] - The staff also reached out to the man's son via video call to further persuade him against the transfer, ultimately leading to the elderly man deciding not to proceed with the transaction [1] - To prevent future scams, the bank assisted the elderly man in changing his account password and downloading the national anti-fraud app [1]