Guan Cha Zhe Wang·2025-09-25 12:08Group 1: Starbucks Incident - A Starbucks employee in Malaysia was accused of insulting a customer, leading to public outrage [1] - The employee has been terminated, and Starbucks issued an apology through its official overseas account [1] - The incident highlights the importance of respect in customer service, as emphasized by the franchise owner, Success Food Group [1] Group 2: JD's Seven Fresh Coffee - JD is launching a low-cost coffee brand, Seven Fresh Coffee, aiming to enter the affordable coffee market with products priced under 10 yuan [2] - The company is recruiting business partners under a light-asset model, where partners provide the location and initial investment while JD manages operations [2] - A unique revenue-sharing mechanism allows partners to earn 5% of each coffee sale, with additional incentives for using their own staff [2][3] Group 3: 7 Fen Tian's Frozen Mango Controversy - The fruit tea brand 7 Fen Tian has been accused of using frozen mangoes with a shelf life of 24 months in its drinks [4] - Customer service confirmed the use of frozen mangoes but did not clarify why fresh mangoes were not used despite their availability [4] Group 4: Tea Baidao Management Change - Sichuan Tea Baidao announced a change in its joint company secretary, with Li Zhongcheng resigning and Zou Xinglong taking over [5][6] - Zou Xinglong brings over 14 years of experience in company secretarial and legal fields, enhancing the company's governance and investor relations [6]