Core Points - Eastern Airlines Gansu Branch successfully launched its first "Pet in Cabin" service on September 22, allowing a passenger to travel with their pet on flight MU6806 from Lanzhou to Shanghai Pudong, enhancing personalized and humanized service experience [1][3] Group 1: Service Implementation - The airline prepared thoroughly for the service by contacting passengers in advance to ensure necessary documentation was ready and informing them about the dedicated check-in channel for pets [3] - Staff assisted passengers throughout the check-in process, explaining pet management regulations in the cabin, and ensured pets were safely secured in compliant soft bags for the flight [3][4] - Ground service personnel collaborated with the cabin crew to securely place the pet carrier under the seat, adhering to aviation safety standards while maximizing pet comfort [3] Group 2: Service Details - The "Pet in Cabin" service currently covers round-trip routes between Lanzhou and Shanghai Hongqiao/Pudong, requiring passengers to prepare materials and pay for the service 24 hours in advance through online sales channels [4] - The service is limited to economy class, allowing one pet per passenger, with a maximum of two pets per flight (excluding service animals), and only one pet is permitted per side of the seat [4] - Passengers are advised to arrive at the airport 120 minutes prior to departure to complete the necessary procedures [4]
东航“宠物进客舱”服务首秀兰州