共享充电宝归还难、乱收费迎来监管亮剑：北京4家企业被立案查处

Core Points - The Beijing market regulatory authority has initiated a special enforcement action against four major shared power bank service companies due to consumer complaints regarding "difficult returns" and "random charges" [1] - Investigations revealed that some brands have disconnected rental services from offline operations, leading to issues such as "full cabinets" and equipment malfunctions, which prevent consumers from returning devices smoothly while the billing system continues to charge [1] - The companies have been found to violate consumer rights protection laws by intentionally delaying or refusing reasonable requests to stop billing or refund fees [1] Company Actions - Following the penalties, the four companies have actively rectified their practices by joining the "Beijing Shared Power Bank Industry Self-Regulation Convention" and publicly committing to establish a "suspend billing" mechanism [2] - They have also promised to optimize pricing models, enhance power bank battery capacity, improve cabinet vacancy management, and refine customer service [2] Industry Insights - The essence of the sharing economy is to enhance resource utilization efficiency, not to create return obstacles that effectively increase usage costs [2] - The emergence of the "hundred yuan power bank" phenomenon deviates from the original intent of sharing and infringes on consumer rights [2] - The market regulatory authority will continue to strengthen oversight to maintain a fair and transparent consumer environment, especially during peak consumption periods like the Mid-Autumn Festival and National Day [2]