Core Insights - The Beijing Municipal Market Supervision Comprehensive Law Enforcement Team has imposed administrative fines on four shared charging treasure service companies, marking the first enforcement action in the country under the Consumer Rights Protection Law regarding consumer rights violations in the shared charging sector [1] Group 1: Regulatory Actions - The enforcement action follows multiple consumer complaints regarding issues such as "difficult returns" and "arbitrary charges," leading to investigations into the four companies [1] - The investigation revealed a disconnect between rental services and after-sales services, with agents managing cabinet operations while brand owners only provided online rentals, resulting in consumer difficulties in returning devices and ongoing charges despite failed returns [1] Group 2: Consumer Rights Violations - Consumers faced challenges due to full cabinets and equipment malfunctions, leading to continued billing even after failed returns, and customer service primarily relying on AI responses, making it difficult for consumers to resolve refund requests [1] - The lack of transparency in billing rules and information further infringed upon consumers' rights to fair trading, autonomous choice, and informed decision-making [1] Group 3: Industry Response - The four companies have actively rectified their practices by joining the Beijing Shared Charging Treasure Industry Self-Discipline Convention, committing to establish a billing suspension mechanism for situations where returns are impossible due to full cabinets or equipment issues [1] - The companies have pledged to waive fees for returns that cannot be completed due to equipment problems [1]
北京处罚4家共享充电宝企业
Bei Jing Shang Bao·2025-09-28 06:00