Core Viewpoint - The market regulator has urged Huolala to comply with antitrust laws and improve its business practices to ensure fair competition and protect the rights of drivers and consumers [1][3]. Group 1: Regulatory Actions - The State Administration for Market Regulation has conducted discussions with Huolala, emphasizing the need for compliance with the Anti-Monopoly Law and fair market practices [1]. - Huolala has accepted the regulatory requirements and committed to immediate rectification [1]. Group 2: Company Background - Huolala, founded in 2013, is an online logistics platform providing services such as moving, freight, and logistics across various regions, including 363 cities in mainland China [3]. - The company has faced multiple regulatory inquiries due to high commission rates, multiple fees, and safety concerns [3]. Group 3: Market Position and Financials - Huolala's valuation has significantly decreased from 90 billion yuan in 2023 to 65 billion yuan in 2024, a drop of over 27% [24]. - The company is currently attempting its fifth IPO in Hong Kong, having updated its prospectus multiple times [3][24]. Group 4: Consumer Complaints - From 2019 to September 2025, Huolala received 7,629 complaints related to its services, with a total amount involved of 31.19 million yuan and a resolution rate of only 36.53% [4]. - In 2025, the complaint volume reached a peak, while the resolution rate fell to a record low of 3.39% [8]. Group 5: Driver Issues - Drivers have reported issues such as arbitrary deductions and high commission fees, leading to dissatisfaction with the platform [12][19]. - The platform's scoring system, which affects drivers' ability to receive orders and withdraw earnings, has been criticized for its lack of fairness [21][24]. Group 6: Revenue Model - Huolala's revenue model relies heavily on driver membership fees and commission, with the commission percentage increasing from 51.2% in 2022 to 59.3% in 2024 [22]. - The company offers different membership tiers with varying commission rates, impacting drivers' earnings significantly [22].
货拉拉又被约谈?五闯港股生变,投诉稳居第一
Sou Hu Cai Jing·2025-09-29 03:17