充电宝归还扣费不止？北京监管出手罚款促整改

Core Viewpoint - The Beijing Municipal Market Supervision Comprehensive Law Enforcement Team has imposed fines on four shared charging treasure service companies, marking the first enforcement action in the country against consumer rights violations in the shared charging rental sector [1] Group 1: Regulatory Actions - The enforcement action is based on the Consumer Rights Protection Law of the People's Republic of China, addressing issues related to consumer rights violations in the shared charging treasure rental market [1] - The investigation was initiated due to multiple consumer complaints regarding difficulties in returning devices and irregular charging practices [1] Group 2: Company Practices - The companies were found to have a disconnect between rental services and after-sales services, with agents managing cabinet operations while brand owners only provided online rentals [1] - Consumers faced issues such as being unable to return devices due to full cabinets or equipment malfunctions, leading to continued billing even after attempted returns [1] Group 3: Consumer Rights Violations - The companies' customer service primarily relied on AI automated responses, making it difficult for consumers to resolve refund requests and understand billing rules [1] - The lack of transparency in billing practices infringed upon consumers' rights to fair trading, autonomous choice, and informed decision-making [1] Group 4: Company Response - The four companies have actively rectified their practices by joining the Beijing Shared Charging Treasure Industry Self-Discipline Convention [1] - They have committed to establishing a billing suspension mechanism for cases where returns are impossible due to full cabinets or equipment issues, with verified cases eligible for fee waivers [1]