Hu Xiu·2025-09-29 07:11Core Insights - The article discusses the challenges and experiences of a consumer trying to switch mobile service providers in China, highlighting the complexities of the "number portability" process and the competitive landscape among telecom operators [1][8]. Group 1: Consumer Experience - The consumer has used three mobile numbers, all from China Mobile, and has not changed providers since switching to a global plan after starting work [2]. - Initially, the consumer had a reimbursement plan for phone bills but later faced high fixed monthly expenses due to the service plan [2]. - The consumer learned about "number portability" but faced difficulties in switching providers due to contractual obligations and the need to visit physical stores [3][4]. Group 2: Switching Challenges - The consumer encountered obstacles when trying to switch to China Telecom, including needing to cancel existing services with China Mobile first [5]. - After multiple attempts and negotiations, the consumer was offered a significantly discounted plan by China Mobile, which was unexpected given previous experiences [5][6]. - The article emphasizes the irony that only by attempting to switch providers could the consumer negotiate better terms with their current provider [8]. Group 3: Industry Insights - The article raises questions about the competitive practices of the three major telecom operators in China, suggesting that consumers should have access to similar plans regardless of their location [9]. - It highlights the disparity in service offerings and pricing among the operators, indicating a need for better regulation and consumer protection in the telecom industry [9].