AGRICULTURAL BANK OF CHINA(SH:601288) Qi Lu Wan Bao·2025-09-29 09:21Core Viewpoint - Agricultural Bank of China (ABC) demonstrates its commitment to elderly-friendly financial services through a recent case where a customer service representative provided home service to an elderly couple, addressing their specific needs and challenges [1] Group 1: Customer Service Initiatives - ABC has implemented measures such as establishing green channels and providing home service to assist elderly customers and those with mobility issues, effectively addressing their difficulties in accessing financial services [1] - The bank's staff, exemplified by the customer manager Xiao Zhang, actively engages with elderly clients by adapting communication methods and providing necessary tools, such as magnifying glasses, to enhance their experience [1] Group 2: Impact on Customers - The elderly client, Mr. Li, expressed deep appreciation for the personalized service, highlighting the emotional connection and satisfaction derived from the bank's efforts to meet their needs [1] - The initiative reflects ABC's broader strategy to make financial services more accessible and considerate, ensuring that they resonate with the needs of the community [1]