中证投服中心全面修订《调解规则》

Core Viewpoint - The China Securities Investor Service Center has comprehensively revised the mediation rules to enhance the quality and efficiency of dispute resolution for small and medium investors, aiming to provide a more professional and effective channel for protecting their rights [1][4]. Group 1: Mediation Rule Features - The new mediation rules emphasize a precise scope of mediation, covering all civil disputes in the capital market, including those between investors and listed companies, as well as individual cases involving securities and futures institutions [2]. - The rules introduce a four-tier procedural system to improve efficiency in dispute resolution, including a new "complex cases" procedure for significant and complicated disputes, alongside optimized online and offline processes for easier access [3]. - A dedicated chapter on mediation organization and mediators has been added, establishing 35 local mediation stations to provide convenient services and enhance management and oversight of mediators [3]. Group 2: Historical Context and Future Plans - Since its establishment in 2015, the China Securities Investor Service Center has built a comprehensive mediation network, resolving over 30,000 disputes and recovering more than 4.3 billion yuan for investors, which accounts for over 50% of the total in the capital market [4]. - The center plans to leverage the new rules to further standardize operations, improve mediation mechanisms, and enhance the quality of the mediator workforce, contributing to the high-quality development of the capital market [4].