浙江杭州发布网约配送行业公约

Core Points - The article discusses the launch of the "Hangzhou Delivery Industry Convention" by Meituan, which is the first of its kind in Zhejiang Province, aimed at regulating the online delivery industry and promoting healthy development [1][2] - The convention was signed by representatives from seven delivery platforms, including Ele.me and Dada, emphasizing platform responsibilities, worker behavior standards, and service assurance mechanisms [1] Group 1: Platform Responsibilities - The convention outlines clear requirements for platform management, focusing on fair competition, professional ethics training, and safety management [1] - It emphasizes the need for platforms to ensure compliance with industry standards and to foster a responsible operational environment [1] Group 2: Worker Behavior Standards - Delivery personnel are required to adhere to traffic regulations, properly handle food items, and cooperate with community safety management [1] - The convention promotes civilized service, proper parking, and participation in hazard identification and emergency reporting [1] Group 3: Service Assurance Mechanisms - The convention calls for improved emergency response and conflict resolution mechanisms, with service stations equipped with firefighting and first aid equipment [1] - It aims to enhance the management and service level for new employment groups within the delivery industry [1] Group 4: Additional Initiatives - Meituan has initiated a "civilized travel reward" program, offering financial incentives for riders who do not run red lights [2] - The platform has introduced a "safety rights score" system to encourage riders to prioritize safety over merely increasing delivery volume [2] - Meituan is also the first external delivery partner to establish a local branch in Hangzhou, promoting localized operations for delivery service providers [2]